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A rogue employee at online-reservation website OpenTable made hundreds of fake reservations at high-end Chicago restaurants in what a competing service suggests may be an act of revenge.
Chicago's restaurant scene was thrown into a tizzy the past few months, with dozens of restaurants who use bookings from Reserve, an OpenTable competitor, complaining of no-shows. It sparked an investigation by Reserve, which discovered an OpenTable employee had made about 300 fake reservations on the Reserve app or website.
CEO - Christ - Quarles - Company - Inquiry
OpenTable CEO Christ Quarles said her company started its own inquiry, which also traced the scheme back to the employee. She said the person, which was not named, was fired within 48 hours and did not have a managerial role.
The hullabaloo started in December, but reached a boiling-point on one of the most sought-after days for a dinner reservation: Valentine's Day, when a large number of faulty reservations were made at Chicago restaurants, said Reserve COO Michael Wesner.
Reserve - OpenTable - Wesner - Action - Problem
It was then Reserve confronted OpenTable, which Wesner commended for taking "swift action" on the problem.
All in all, Wesner said the false reservations affected 45 Chicago restaurants and amounted to more than 1,200 no-show guests....
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