Twice-crashed HPE SANs at Oz Tax Office built for speed, not strength, and turned off error reporting

www.theregister.co.uk | 5/29/2017 | Staff
chicana948 (Posted by) Level 3
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Australia's taxation commissioner Chris Jordan has revealed that Australian Taxation Office has reached a commercial settlement with HPE over the two outages to its online services caused by 3Par storage arrays.

In remarks made to a Senate Committee today, Jordan said “The turnkey service of data storage as per the 3PAR SAN provided by HPE failed us” and that the outages were attributable to three problems:

Monitoring - Features - Back-to-base - Tool - Errors

Some monitoring features were not activated, including a “back-to-base” tool to report operating errors.

Jordan added that “The SAN design and configuration meant we had an over emphasis on performance features rather than stability or resilience - a relatively small disk drive failure had a large impact - only 12 of some 800 disk drives failed, but they impacted most ATO systems.”

SAN

After the SAN failed, it didn't help that “some...
(Excerpt) Read more at: www.theregister.co.uk
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