Sonos CEO apologises for decision to axe support for older speakers

Mail Online | 1/24/2020 | Joe Pinkstone;Ian Randall For Mailonline
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Sonos boss Patrick Spence has apologised for his company's decision to cut off older speakers from future software updates.

The US-based audio firm announced earlier this week that it would stop sending software updates to a number of its products from May.

Mr - Spence - Statement - Droves - Customers

Mr Spence was forced to issue a statement after droves of disgruntled customers complained about the decision.

He admitted the company 'did not get it right' and that older speakers will 'continue to work as they do today' after the May cut-off.

Heard - Right - Start - Spence - Blog

'We heard you. We did not get this right from the start,' Spence stated in a blog post on the Sonos website.

He continued: 'Rest assured that come May, when we end new software updates for our legacy products, they will continue to work as they do today.

'We - Obsolescence - Anything - Away

'We are not bricking them, we are not forcing them into obsolescence, and we are not taking anything away.'

The CEO acknowledged the high cost customers had paid for their speakers and said 'we intend to honour that investment for as long as possible'.

Legacy - Sonos - Products - Software - Features

'While legacy Sonos products won't get new software features, we pledge to keep them updated with bug fixes and security patches for as long as possible,' he adds.

Its original Zone Player, Connect and Connect:Amp — all of which were launched in 2006 and include versions sold up until 2015 — will be affected by the move.

First-generation - Play - CR200 - €? - €?

The first-generation Play:5 and CR200 — both released in 2009 — as well as 2007's Bridge will also no longer receive software updates or new features.

Customers were angered by the decision of Sonos to remove support for legacy devices.

Company - Speakers - Limits - Terms - Memory

The company cited the speakers being 'stretched to their technical limits in terms of memory and processing power' as the main reason for the decision.

But customers were displeased at this reason.


(Excerpt) Read more at: Mail Online
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