Disney+ says it’s working to ‘quickly resolve’ its launch day streaming issues

TechCrunch | 11/12/2019 | Staff
moemajormoemajor (Posted by) Level 3
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Disney+ has officially launched in the U.S.…and it’s struggling under the load. As is often the case with new streaming services, launch days bugs and crashes are today plaguing Disney+. This morning, users are reporting error messages when they try to stream content along with other errors, connection issues, crashes and more on the service’s first day out of the gate. Disney tells us it’s working quickly to address the problems which it attributes to an “incredible response” for its new service.

According to web monitoring site DownDetector, Disney+ problems began around 6:08 AM EST and have seen thousands of problems reported since. The majority (73%) of the problems being reported have to do with video streaming, while 26% are related to log-in issues.

East - Coast - Reports - Hour

The East Coast, which is up early trying to stream, is where most reports are coming from at this hour.

All across social media, users are complaining about a variety of issues — not only with the streaming service itself, but also being able to reach someone in customer support. Unfortunately, calling for help isn’t going to solve the problem here — the service is facing too many connection attempts at the same time, which is a common launch day problem for streamers.

Something - Time - Services

This is something we’ve seen time and again. Streaming services tend to...
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