Click For Photo: https://techcrunch.com/wp-content/uploads/2019/11/disneyplusconnecteddevice_originals_2d75862e.jpg?w=710https://twitter.com/cassmccomb/status/1194254167013019653 pic.twitter.com/fGVFvu33lb
— Scott Jackson (@ScottJackson79) November 12, 2019
It's been over an hour and I'm still on hold. I try to sign in and it says call customer service. Waiting over an hour is ridiculous. You should have anticipated these problems and had enough customer support staff to not have to wait OVER AN HOUR! pic.twitter.com/x9KahIO17J
— Alex Ball (@Atkball) November 12, 2019
I excitedly opened the app while waiting for an appointment, only to find this: #DisneyPlus #DisneyDown
It's not just me, I'm seeing articles already saying that connection issues are a prob for many. pic.twitter.com/aRhsS61ZPh
— Agent Peggy Carter 2020?💥 (@AgentCarter_SSR) November 12, 2019
Disney+ has officially launched in the U.S.…and it’s struggling under the load. As is often the case with new streaming services, launch days bugs and crashes are today plaguing Disney+. This morning, users are reporting error messages when they try to stream content along with other errors, connection issues, crashes and more on the service’s first day out of the gate. Disney tells us it’s working quickly to address the problems which it attributes to an “incredible response” for its new service.
According to web monitoring site DownDetector, Disney+ problems began around 6:08 AM EST and have seen thousands of problems reported since. The majority (73%) of the problems being reported have to do with video streaming, while 26% are related to log-in issues.
East - Coast - Reports - Hour
The East Coast, which is up early trying to stream, is where most reports are coming from at this hour.
All across social media, users are complaining about a variety of issues — not only with the streaming service itself, but also being able to reach someone in customer support. Unfortunately, calling for help isn’t going to solve the problem here — the service is facing too many connection attempts at the same time, which is a common launch day problem for streamers.
Something - Time - Services
This is something we’ve seen time and again. Streaming services tend to...
Wake Up To Breaking News!