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Upon graduating college, Chick-fil-A was not the place I envisioned myself landing. Endless amounts of chicken and the growing infatuation for chicken (plus two pickles) sandwiches seemed less than the bright future anticipated. Thankfully, it was the exact job God planted me in to grow my love for people, not poultry. And there are a few lessons the church should and could learn from Chick-fil-A.
I’ll pass along the valuable lessons during the past 13 months that we can learn from Chick-fil-A.
Chick-fil-A - Pleasure
1. Learn from Chick-fil-A: It’s my pleasure! Or is it?
Chick-fil-A is known for having the most caring team members around, workers who take pride and pleasure in what they do. While working at my most recent restaurant, many guests posed the question, “Why is everyone here so nice?!”
Hiring - Process - Chick-fil-A - Operators - Cream
Here’s the secret: The hiring process for Chick-fil-A is brutal and hard to get through. Operators only hire the cream of the crop in group interviews and stacks of applications. If it’s not going to be their pleasure serving others, then Chick-fil-A is not the company for them. In the words of a former operator, “the paycheck is not the reason they should be applying at this company.”
When considering if a ministry/church volunteer position is for you or someone else, take a close look at the reason why. If serving others isn’t the top reason, it’s not a good fit for the church.
Chick-fil-A - Stop
2. Learn from Chick-fil-A: Stop stocking Polynesian.
The first faces of a Chick-fil-A restaurant are the front counter crew. If someone on the frontline isn’t taking an order, their first trained reaction is to clean and their second is to stock.
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