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Great leaders communicate in 9 ways. Great leaders are great communicators. Communication certainly includes making a great speech, or for pastors, delivering a compelling sermon. That kind of communication is important, but it’s less so than communicating well one-on-one. I recently finished reading neuroscientist Andrew Newberg’s book, Words Can Change your Brain. His book suggests 12 key neuroscience based communication practices. I’ve included nine here with some brief comments.
Nine ways great leaders communicate:
Leaders - Demeanor
1. Great leaders communicate with a relaxed demeanor.
They’re not tense or frazzled. People pick up on our emotional tone, whether it’s good or bad. It’s called emotional contagion. So when we’re relaxed, it encourages the other person to relax as well.
Leaders - Person
2. Great leaders communicate by staying fully present for the person they’re talking to.
They’re not in a rush to move on to something or someone else. They don’t look over the other person’s shoulder. Rather, they make genuine eye contact. Eye contact stimulates the social networks of our brains, decreases the stress hormone cortisol, and increases the neurotransmitter oxytocin which has been called the trust chemical, all of which enhance communication.
Leaders - Stillness - Quietness
3. Great leaders communicate by practicing inner stillness and quietness.
This reflects the Psalmists words in Psalm 46.10. Be still and know that I am God.
Leaders - Attention - Cues - Face - Body
4. Great leaders communicate by paying attention to non-verbal cues in the face and body of the person with whom they’re talking.
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