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Ryanair has been rated the worst firm for customer service out of 100 British brands after passengers were left dismayed by its handling of complaints.
The damning verdict comes in a Which? survey, revealing that airlines, telecoms and energy providers performed most poorly.
Which - Members - Rate - Companies - Staff
Which? asked nearly 4,000 of its members to rate how companies make them feel, how helpful and knowledgeable their staff were, and how well they handled complaints.
Ryanair came last – managing a paltry customer service score of only 45 per cent, with one star in all three categories.
Airline - Complaints - Half - Rating
When asked about how well the airline handles complaints, half gave it the lowest rating possible.
Given a choice of 50 words to describe Ryanair, most passengers opted for 'greedy', 'sneaky' and 'arrogant'.
'Ryanair - Things - Order - Money
One said: 'Ryanair seem to make things deliberately difficult in order to make more money out of...
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