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A fraud reporting centre hires staff with criminal records to take calls from victims of scams and cyber crime, it has been alleged.
Convicts can reportedly be employed by Action Fraud, through outsourcing company Concentrix, to take crime reports as long as their past offences do not make them ‘high risk’ and they were honest in their applications.
Case - Call - Handler - Past - Tactics
But in one case, a female call handler with a criminal past is said to have used the tactics she learnt during her training at the Scottish call centre to later try to commit fraud.
It follows revelations that call handlers were trained to mislead their victims into thinking their cases would be investigated – when most were never looked at again.
Crimes - Police - Forces - Fraud - Victims
Although most crimes are reported to local police forces, fraud victims are told to log their cases with Action Fraud, a national service.
City of London Police oversee this, but the running of the Action Fraud call centre has been outsourced to Concentrix, a US company.
Leniency - Pasts - Reporter - Times - Call
The leniency on criminal pasts was exposed by an undercover reporter at The Times while being trained at the call centre, which is on a Concentrix site in Gourock, a town west of Glasgow.
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