Click For Photo: https://regmedia.co.uk/2017/09/11/happy-accountant.jpghttps://twitter.com/HumanServicesAU/status/1149553180444778498https://twitter.com/JoshFrydenberg/status/1149111406618243072https://twitter.com/ato_gov_au/status/1135692846646775811
On Friday, with tax-return season underway, the websites of the Australian Taxation Office (ATO) suddenly went TITSUP (Totally Inefficient Tax Service: Under Performing), causing anguish to thousands of Aussies.
Issues affected the ATO portal used to file tax returns, the myGov website, and even the Government Department of Human Services – which had set a Centrelink income reporting deadline of 1700 on Friday and was forced to extend it.
Services - Saturday - Morning - Hours - Outage
Services were only confirmed to be restored on Saturday morning. Hours into the outage, the organization revealed the culprit – a “technical issue” with a networking switch, unrelated to increased traffic from taxpayers.
“Some of our services (incl. the portals & our online services via myGov) are currently unavailable or experiencing slowness. We're working on the issue & apologise for the inconvenience,” the ATO said on Twitter at 1009 AEST on Friday.
Issue - Processing - Returns - Way - Tweet
“This issue has not impacted the processing of already lodged returns in any way,” it noted in a following tweet.
“Some people are currently having issues accessing our online services, myGov and Express Plus mobile apps,” Human Services chimed in.
ATO - Services - AEST - Saturday - Thanks
The ATO said all services were restored by 0830 AEST on Saturday: “Thanks for your patience. We apologise again for the inconvenience. Yesterday’s issue didn't impact processing of lodged returns. Refunds continued to be paid into people’s bank accounts yesterday & will continue as normal next week.”
It was thought that the website suffered from a deluge of traffic, after Treasurer of Australia Josh Frydenberg tweeted that more than 1.1 million tax returns had been lodged by Thursday morning – as opposed to 600,000...
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