DDoS attack? Mad dash to file forms? No, errant network switch crashed Australian tax service

www.theregister.co.uk | 7/15/2019 | Staff
loranseen (Posted by) Level 3
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On Friday, with tax-return season underway, the websites of the Australian Taxation Office (ATO) suddenly went TITSUP (Totally Inefficient Tax Service: Under Performing), causing anguish to thousands of Aussies.

Issues affected the ATO portal used to file tax returns, the myGov website, and even the Government Department of Human Services – which had set a Centrelink income reporting deadline of 1700 on Friday and was forced to extend it.

Services - Saturday - Morning - Hours - Outage

Services were only confirmed to be restored on Saturday morning. Hours into the outage, the organization revealed the culprit – a “technical issue” with a networking switch, unrelated to increased traffic from taxpayers.

“Some of our services (incl. the portals & our online services via myGov) are currently unavailable or experiencing slowness. We're working on the issue & apologise for the inconvenience,” the ATO said on Twitter at 1009 AEST on Friday.

Issue - Processing - Returns - Way - Tweet

“This issue has not impacted the processing of already lodged returns in any way,” it noted in a following tweet.

“Some people are currently having issues accessing our online services, myGov and Express Plus mobile apps,” Human Services chimed in.

ATO - Services - AEST - Saturday - Thanks

The ATO said all services were restored by 0830 AEST on Saturday: “Thanks for your patience. We apologise again for the inconvenience. Yesterday’s issue didn't impact processing of lodged returns. Refunds continued to be paid into people’s bank accounts yesterday & will continue as normal next week.”

It was thought that the website suffered from a deluge of traffic, after Treasurer of Australia Josh Frydenberg tweeted that more than 1.1 million tax returns had been lodged by Thursday morning – as opposed to 600,000...
(Excerpt) Read more at: www.theregister.co.uk
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