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It is a "myth" that DXC Technology is exporting thousands of frontline customer support jobs from the US to cheaper offshore locations – the figure is in the hundreds, a company vice president has said.
This was among the many topics discussed during a town hall conference call with the Delivery unit in mid-June, a recording of which was heard by The Register.
Management - Minutes - Sponsorship - US - IndyCar
Senior management spent the first 20 minutes highlighting the sponsorship of a US IndyCar racing driver Simon Pagenaud, customer successes, including with United Airlines, and corporate challenges.
Jim Smith, veep of digital transformation and customer advocacy, described DXC's current position as being in the "eye of a storm" with respect to systemic shifts in traditional tech services – how they are sold, delivered, the influence of the cloud, and repercussions for staff.
Bid - Troops - IT - Services - Challenges
In a bid to rally the troops, he proclaimed: "We are in IT services and we are going to have challenges, IT services comes with the good and the bad. We make magic happen and magic goes unheralded in its success. When something goes wrong it always gets the spotlight. That doesn't stop us from being DXC ambassadors and being proud of what we do."
The discussion moved naturally to a Q&A and the first question came from a stooge an unnamed staffer who asked about growth strategies. The second centred on what DXC is doing to improve employee morale after 27 months of relentless redundancies that have seen 40,000 people depart.
Smith - Morale - Aspect - Amount - Time
Smith said: "Morale is an important aspect because to be quite honest, we all spend an incredible amount of our time at our jobs and having a positive, engaging vibrant morale is not only a great thing for our clients, for DXC and our shareholders, but it is a great thing for us as people.
"So what we are doing?...
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