Samsung's Galaxy Fold delay mea culpa stops short of apology to buyers

CNET | 7/1/2019 | Eli Blumenthal,
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A new interview sheds some light on what went wrong with the Galaxy Fold.

Samsung mobile chief DJ Koh admitted on Monday that he rushed the Galaxy Fold to market before the foldable phone was fully ready. But he stopped short of apologizing to preorder buyers who never received their nearly $2,000 device more than two months ago. Koh also didn't reveal a new release date for a phone that's now been delayed for 66 days. The Galaxy Fold was delayed a few days before its originally-planned April 26 sale date.

Koh - Meeting - Journalists - Independent - Seoul

"It was embarrassing. I pushed it through before it was ready," Koh said during a meeting with journalists including The Independent in Seoul. "I do admit I missed something on the foldable phone, but we are in the process of recovery."

Samsung delayed the Galaxy Fold after some reviewers testing the device experienced a series of problems with the phone's foldable screen (CNET's review unit was unaffected). When closed, the Fold features a 4.6-inch traditional phone display, and opens to reveal a 7.3-inch tablet-sized screen inside.

Galaxy - Fold

Watch this: Our Galaxy Fold didn't break. Here's what's good and...

Koh said that the company has "more than 2,000 devices are being tested right now in all aspects," going on to say that...
(Excerpt) Read more at: CNET
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