McDonald's in Austria offers hotline to embassy

BBC News | 5/16/2019 | Staff
bab_ohhbab_ohh (Posted by) Level 3
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US citizens who need help in Austria can now head to their nearest branch of McDonald's, because of an agreement signed by the fast-food giant.

The embassy says any American "in distress" or whose passport has been lost or stolen can get assistance from one Austria's 194 McDonald's joints.

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Restaurant staff have been given the task of helping US citizens get in touch with the US embassy.

A 24-hour hotline to the embassy is part of the arrangement.

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The embassy said it was ensuring that American citizens had every option available to get in touch when in need - "the #1 duty of every embassy around the world".

McDonald's said it saw itself as a type of support and telephone exchange and had agreed to the idea on the request of US ambassador Trevor Traina.

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A spokesman told the BBC it would also "help anyone who finds themselves in need of assistance, for example, by calling the police or emergency services".

Mr Traina signed an agreement with the company's managing director in Austria, Isabelle Kuster, last week.


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