Galaxy Fold release postponed while Samsung investigates breaking screens

CNET | 4/22/2019 | Jessica Dolcourt
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Samsung's beleaguered Galaxy Fold is no longer launching April 26. After several incidents with screens last week left early-production review units unusable, Samsung announced on Monday that it will delaying Friday's scheduled sale date of its foldable phone, saying it will announce a new released date "in the coming weeks."

"Initial findings from the inspection of reported issues on the display showed that they could be associated with impact on the top and bottom exposed areas of the hinge. There was also an instance where substances found inside the device affected the display performance," Samsung said in a statement. "To fully evaluate this feedback and run further internal tests, we have decided to delay the release of the Galaxy Fold."

Company - Emails - Users - Device - CNET

The company also sent emails to users who pre-ordered the device -- including CNET reviewers -- saying that it will update them "with more specific shipping information in two weeks." Samsung isn't charging credit cards for the Fold until it ships, and the brand is also giving preorder buyers and out if they change their mind and want to cancel the order before it ships.

An email Samsung sent on Monday to people who preordered the Galaxy Fold.

News - Phone - Release - Monday - Wall

News of the phone's delayed release was reported earlier Monday by The Wall Street Journal. That report follows a tweet from Engadget's Richard Lai on Sunday about the postponement of launch-related events in Hong Kong and Shanghai that were originally scheduled for Tuesday and Wednesday, respectively. Frequent mobile tipster Ice Universe corroborated on Sunday the postponement of "two events" -- presumably the launch events -- and suggested that shipments of the phone itself could be pushed back. SamMobile reported Sunday that Samsung was attributing the Shanghai event delay to problems with the venue, citing "someone claiming to be familiar with the matter."

The incidents with the...
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