Galaxy Fold broken screens and more: The good and bad of Samsung's new foldable phone

CNET | 4/18/2019 | Jessica Dolcourt
morica (Posted by) Level 3
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Life with the Galaxy Fold took a turn on Wednesday as four of my fellow reviewers experienced bulging, flickering and malfunctioning screens. Although my particular review unit seems to be unaffected, the incident has cast doubt on the Fold's daring new bendable design.

Let me start by telling you what I know about the review units before sharing how the device works. The Galaxy Fold goes on sale April 26 for $1,980, and Samsung handed out review units on Monday, April 15 so reviewers could get the word out the day preorders officially began. That's a common practice, and so is delivering early production devices into reviewers' hands.

Handsets - Run - Sales - Hardware - Software

These handsets are usually one of the first run, but not meant for retail sales. They may not have completely final hardware or software, which means that reviewers may experience bugs or irregularities. If that happens, reviewers usually alert the company. In this case, Samsung told me that our version of the Fold is the unlocked model for the European market. US services like Samsung Pay, Bixby and Samsung Health won't work on it, and calling might be subpar because these particular Folds aren't optimized for US carriers. Fair enough.

Look closely beyond the bezel and you can see a thin film ringing the Galaxy Fold. Samsung says this protective layer isn't a screen saver, and you shouldn't peel it off or you might damage the screen.

Phone - Layer - Infinity - Flex - Display

The phone "is manufactured with a special protective layer," to cover the plastic Infinity Flex display, Samsung said earlier this week. "It is not a screen protector – do not attempt to remove it."

Because of the Fold's early production status and these screen incidents, CNET will hold our Galaxy Fold rating until the final production unit we purchased arrives. Until then, I'll continue to share my wins and...
(Excerpt) Read more at: CNET
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