Want to increase staff loyalty? You'll need to be seen as important, new research suggests

phys.org | 3/19/2019 | Staff
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Offering praise and having a good working relationship isn't always enough to engender loyalty from staff—employees also need to feel that the relationship with their boss is important, according to new research.

The study, led by Dr. Allan Lee from the University of Exeter's Business School, is the first of its kind to examine both the quality of exchanges between a leader and follower and the value of those exchanges in the eyes of the follower.

Quality - Relationship - Feelings - Loyalty - Towards

It had previously been assumed that a high quality relationship alone would automatically lead to feelings of loyalty towards managers, but this latest research shows that it also depends on whether the employee views the relationship as important in the first place.

"Our findings have real implications for the workplace because it shows that the perceived importance of a manager is also really important in building loyalty," said Dr. Lee.

Employees - Relationship - Employers - Ways - Staff

"While it's worthwhile investing in employees who see the relationship as important, employers would also do well to look for ways to motivate those staff who don't."

The research was also carried out by Professor Geoff Thomas from Surrey Business School, Professor Robin Martin from Alliance Manchester Business School, Professor Yves Guillaume, Liverpool Business School and Dr. Anders Marstand, Birkbeck, University of London.

Quality - Relationship - Boss

"We also found that a quality relationship with a boss caused greater...
(Excerpt) Read more at: phys.org
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