Lowe's pulls the plug on the Iris smart home platform

CNET | 1/31/2019 | Andrew Gebhart
moni (Posted by) Level 3
Click For Photo: https://cnet2.cbsistatic.com/img/K20KmMKrYXS91uRrZYdVsADbmVY=/724x407/2016/04/14/94d13583-96bb-444b-b808-e1c6fce7c93b/lowes-iris-2-product-photos-1.jpg

Lowe's is discontinuing its Iris smart home line -- and even ending online support for existing Iris products -- at the end of March.

The Iris by Lowe's smart home system offered a subscription-based alternative to the likes of SmartThings and Wink. While the app could be tedious and some of the fees didn't make sense, Lowe's hoped a wide range of compatible products and an intricate and customizable rules system would improve its appeal.

Iris - Users - Option - November - Lowe

Now, Iris users will need to find another option. After initially announcing the shutdown last November, Lowe's sent an email to customers on Thursday with the shutdown date. All related services will end on March 31. Iris offered a hub as well as several sensors and connected gadgets that communicated with the hub. Those devices will no longer work as of the end of March.

In theory, customers could find another hub to talk to their sensors. The Iris by Lowe's site offers Samsung's SmartThings as a comparable replacement that should work with a few Iris sensors. For any that don't, and the Iris hub itself, Lowe's is offering prepaid Visa cards. Head here if you have Iris gadgets and would like to file a claim with the company.

Gadgets - Customers - Refund - Others - Lowe

Given that some gadgets are transferable and customers can get a refund for others, Lowe's is handling the Iris shutdown better than other extinct hubs. The popular Revolv hub ended up completely bricked when parent company Nest shut down the service and all compatible gear was rendered useless.

Iris angered...
(Excerpt) Read more at: CNET
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