Turner to Issue Refunds After Tiger Woods-Phil Mickelson Pay Per View Event Glitch

Variety | 11/24/2018 | Cynthia Littleton
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Turner will issue refunds to some customers who shelled out $20 for Friday’s pay per view golf match featuring Tiger Woods and Phil Mickelson after a technical problem forced the company to make the event available free via a live stream.

The need to issue refunds adds to the embarrassment for Turner. The company said a glitch with the purchasing infrastructure on its Bleacher Report Live page threatened to keep some customers from watching the event. Rather than have fans angry at missing what proved to be a 22-hole shootout between the golf legends, Turner made the call to take down the paywall and make the live stream available to all for free.

Match - Event - Tiger - Tee - Shot

“ ‘The Match’ was an historic event, from Tiger’s opening tee shot to Phil’s final putt. Prior to the start of the event, we experienced a technical issue with the B/R Live paywall page that we tried to quickly resolve. We decided to take down the paywall to ensure that fans who already purchased the event would not miss any action,” a Turner spokesman said in a statement issued Saturday. “This did not impact the live streaming of the competition and fans were treated to...
(Excerpt) Read more at: Variety
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