I’m an engineer, I work in IT, this is not acceptable. Who signed this work off? What was the rollback plan ? Call yourselves a security company ? Shameful. @BBCBreaking @Channel4News @BBCRadio4 @CNN @Reuters here is a story for you! I can’t enter my property I only have the App!— PJ Morgan (@PJ32UK) October 11, 2018
🚨 We're performing unplanned network maintenance and during this time some of our customers may experience connection issues.— Yale UK (@YaleSecurity) October 10, 2018
Whilst we’re working hard to bring you a fix as soon as possible, we expect this may take up to 24 hours. Please watch this space for status updates 👩🔧
Partial functionality has now been restored to our Yale Home App. Some customers may still experience disruption to their notifications. However, you will be able to arm and disarm your alarm via the app.— Yale UK (@YaleSecurity) October 11, 2018
We apologise to our customers who have been affected by this.
Some smart home alarm customers may still be experiencing app notification issues. you can still arm and disarm your alarm via your app, keypad or key fob. We'd like to reassure our customers that your alarm is still working and remains completely secure.— Yale UK (@YaleSecurity) October 11, 2018
We’re very sorry but whilst working to fix the app we have experienced an unforeseen issue and the app is now temporarily unavailable. We can only apologise for the inconvenience this is causing our customers. Our team are continuing to work through the night to restore the app— Yale UK (@YaleSecurity) October 11, 2018