When Skype Isn’t Working: 7 Key Settings You Must Check

MakeUseOf | 9/24/2018 | Ben Stegner
moni (Posted by) Level 3
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Most of the time, Skype just works. But sometimes, you’ll run into a snag and find that Skype can’t connect or otherwise isn’t working right. These troubleshooting steps will solve most common Skype problems, whether your microphone isn’t working or the other person sounds like a robot.

If you still find that Skype is not working after following these steps, be sure to ask the person you’re contacting to try them too—the problem could be on their end.

Troubleshooting - Skype - Issues - Skype - Skype

Before you do any troubleshooting, you should check if Skype itself is having issues. If Skype won’t connect or you can’t use a specific Skype feature, check the Skype Heartbeat page. You can also access this by clicking the Help menu in Skype and selecting Heartbeat (Skype Status).

The heartbeat page informs you of Skype’s system status. If there are any problems with Skype’s infrastructure, you’ll see them here. The page also lists recent Skype issues at the bottom as a reference. You can’t do anything about these issues—wait for Microsoft to fix them and try connecting later.

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Skype - Microphone - Microphone - Speakers - Audio

If your Skype microphone is not working, you can test your microphone (and speakers) from the Audio Settings panel. Open the Options window in Skype by clicking Tools > Options.

To test your microphone, speak into it. You should see the green volume bar under Microphone move as you speak.

Volume - Bar - Move - Dropdown - Box

If you don’t see the volume bar move, click the dropdown box next to Microphone and select another device. Keep trying different devices until you see the volume slider move when you talk. In a pinch, try using your smartphone as a makeshift microphone.

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