Britain’s RBS And Barclays Criticized For Online Banking Outages

One America News Network | 9/21/2018 | Staff
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(Reuters) – Royal Bank of Scotland apologized for outages that hit its online and mobile banking services, the latest in a string of such failings at British banks which have drawn criticism from customers and lawmakers.

RBS said it is working to fix problems with its online and mobile banking services on Friday, following similar outages on Thursday that hit Barclays , the Co-operative Bank and fintech firm Cashplus.

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RBS and Barclays are set to face calls from lawmakers on Britain’s Treasury Select Committee to explain what caused the problems, a source familiar with the matter told Reuters on Friday, following similar inquiries into the failings at Cashplus this week.

The outages come when Britain’s lenders have been driving customers towards such services as the banks cull branch networks to cut costs. Regulators and politicians are increasing scrutiny over banks’ cyber resilience.

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Royal Bank of Scotland Chief Executive Ross McEwan told LBC Radio that the outage may be related to regular changes it had made to its technology, such a change to its firewall, but the cause was not clear yet.

“The team are working flat out… We feel the pain for our customers every time this happens,” he said.

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The RBS outage...
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