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Have you ever felt like the training for your guest service team is lacking something?
Are you ready to take your team to the next level, but you’re not sure where to begin?
Are - List - Tips - Team - Service
Are you tired of seeing another list of “tips” to help your team improve their service?
Do you want to add a training element that actually gets to the heart of what it’s like to be a first-time guest?
Leaders - Tactics - Tips - Tools - Heart
Oftentimes when we train our leaders it all focuses on tactics (or tips, or tools) and doesn’t get to the heart level. I wonder if your team might be missing something to connect with emotionally in their serving.
A first-time guest at your church, on the other hand, usually has an experience filled with thoughts and feelings. Your guests feel such a wide variety of emotions when they arrive at your church, so you need to help your team identify and empathize with those feelings.
List - Ways - Hand - Programs - Tips
Rather than offering another list of ways to hand out programs or tips on what to do when someone on your team has bad breath, I’m offering you five practical and different training experiences that can help your team understand first-time guests on an emotive level.
I know this sounds strange but stay with me. A number of years ago, I volunteered to help out at a fundraiser for my kid’s school, and it happened to be a bingo night. It was an amazing experience.
Bingo - Subculture - Bingo - Night - Trappings
Bingo has its own subculture, and this bingo night had all the trappings of a religious experience. People brought special lucky charms that they arranged in a particular order on the table in front of them. They all had their own reserved seats in the room. They wore certain jackets. They used a vernacular unique to the bingo hall. The way people picked their cards was...
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