Amazon's Prime Day outages trip up shoppers

CNNMoney | 7/16/2018 | Staff
Mijac (Posted by) Level 3
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Amazon's self-created Prime Day holiday got off to a rocky start.

The retailing giant's website experienced periodic outages on desktop and mobile on Monday afternoon, right after the Prime Day sale began at 3 p.m. ET. Many shoppers hoping to score deals were instead met with photos of cute dogs, the company's standard error page.

Amazon - Doghouse - Customers - Media

That put Amazon in the doghouse with upset customers, many of whom have gone on social media to complain.

The issues appeared to affect other Amazon products and services. According to, a website that tracks outages, Amazon's Alexa, Prime Video Services, and Amazon Web Services experienced brief outages.

Statement - CNNMoney - Amazon - Customers - Difficulty

In a statement to CNNMoney, Amazon said, "Some customers are having difficulty shopping, and we're working to resolve this issue quickly. Many are shopping successfully -- in the first hour of Prime Day in the U.S., customers have ordered more items compared to the first hour last year. There are hundreds of thousands of deals to come and...
(Excerpt) Read more at: CNNMoney
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