Amazon’s Alexa for Hospitality handles checkout, pool time and more

CNET | 6/19/2018 | Ben Fox Rubin
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That's me relaxing in a Marriott suite and reading up on Alexa for Hospitality.

Daniel Rausch, Amazon's vice president of smart home, walked into a darkened hotel suite on the top floor of the New York Marriott at the Brooklyn Bridge.

Alexa - Turn - Lights - Lights - Kitchenette

"Alexa, turn on the lights," he casually said, and the lights dutifully turned themselves on in the kitchenette, living room and entryway.

Rausch was showing off an demo last week of Alexa for Hospitality, the newest iteration of Amazon's popular voice assistant. This version was made specifically for hotels, letting you use an Echo speaker in your room to call the front desk, check what times the hotel's pool is open and get recommendations for nearby restaurants. You can even order a toothbrush in case you forgot yours at home.

Amazon - Alexa - Hospitality - Tuesday - Marriott

Amazon officially launched Alexa for Hospitality on Tuesday together with Marriott International, which said it's bringing the new feature to about 10 of its US locations over the summer, including Charlotte Marriott City Center in North Carolina and Marriott Irvine Spectrum in California. Alexa for Hospitality will also be available to other hoteliers by invitation only.

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Things - Surprises - Bumps - Road - Create

"We want to strip away the things that might create unexpected surprises or bumps in the road and create as seamless experience as possible," Jennifer Hsieh, Marriott's vice president of customer experience innovation, said at the demo, mentioning Alexa's new ability to check you out of your room so you won't have to stop by the front desk.

Since releasing its original Echo speaker four years ago, Amazon has focused on building a lot of new Alexa-powered devices to get customers to stick an Echo speaker in their bedrooms and living rooms and kitchens. This year, the company has instead worked on building up specialized versions of Alexa itself, releasing a kids version of the voice assistant for...
(Excerpt) Read more at: CNET
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